This Cookie Policy explains how Pengine LLC ("Company," "we," "us," and "our") uses cookies and similar tracking technologies when you visit our website at https://pengine.io or use our merchant dashboard (collectively, the "Platform"). It explains what these technologies are, why we use them, and your rights to control them.
What Are Cookies?
Cookies are small data files placed on your device when you visit a website. They allow the website to recognize your device across pages and visits, remember your preferences, and collect information about how you interact with the Platform.
First-party cookies are set by Pengine LLC directly. Third-party cookies are set by external services we integrate with (such as analytics providers and payment processors), and those parties may recognize your device on other websites as well.
How We Use Cookies
We use cookies for four purposes:
- Strictly necessary: To operate the Platform, maintain your login session, and process payments securely.
- Functional: To support live chat and other features that improve your experience.
- Analytics: To understand how the Platform is used and to test and improve its features.
- Advertising: To measure the effectiveness of our marketing campaigns and serve relevant ads to prospective users on third-party platforms.
Cookies We Use
Strictly Necessary Cookies
These cookies are required for the Platform to function. They cannot be disabled.
| Name | Provider | Purpose | Expiry |
|---|---|---|---|
| Session / auth token | pengine.io | Maintains your merchant login session across pages and visits | Persistent |
| Stripe fraud prevention | stripe.com | Detects fraud and ensures secure payment processing | Session / Persistent |
Stripe may set additional cookies as part of its payment infrastructure. For details, see Stripe's Cookie Policy.
Analytics Cookies
These cookies help us understand how merchants and visitors use the Platform, and allow us to run A/B tests to improve the product.
| Name | Provider | Purpose | Expiry |
|---|---|---|---|
| PostHog analytics | posthog.com | Tracks user behavior, feature usage, and A/B test variants across the website and merchant dashboard | Persistent |
| Google Analytics | google.com | Measures website traffic, session behavior, and marketing campaign performance | Up to 2 years |
For more information, see PostHog's Privacy Policy and Google's Privacy Policy.
Advertising Cookies
We use these cookies to measure how well our advertising campaigns perform and to show Pengine ads to prospective users on third-party platforms. These cookies do not enable targeted advertising on the Pengine platform itself.
| Name | Provider | Purpose | Expiry |
|---|---|---|---|
| Meta Pixel | meta.com | Tracks conversions from Meta ad campaigns and enables retargeting of prospective users | Up to 180 days |
| Google Ads tag | google.com | Tracks conversions from Google ad campaigns and enables retargeting of prospective users | Up to 540 days |
For more information, see Meta's Privacy Policy and Google's Privacy Policy.
Functional Cookies
These cookies support features that improve your experience on the Platform.
| Name | Provider | Purpose | Expiry |
|---|---|---|---|
| Zoho Desk chat | zohodesk.com | Enables the live chat support widget and maintains chat session state | Session / Persistent |
For more information, see Zoho's Privacy Policy.
Other Tracking Technologies
In addition to cookies, we use web beacons (also known as tracking pixels or clear gifs), which are small image files that allow us to track email opens, page visits, and ad conversions. The Meta Pixel and Google Ads tag both operate in part through pixel-based tracking. These technologies typically depend on cookies to function; disabling cookies will limit their effectiveness.
Our Platform also embeds video content from third-party providers such as YouTube and Vimeo. These providers may set cookies on your device when you view embedded video content. We recommend reviewing their respective privacy policies for details:
How to Control Cookies
You can control cookies in the following ways:
Browser settings: Most browsers allow you to view, block, or delete cookies. Instructions for common browsers:
Note that blocking essential cookies will prevent you from logging into your merchant account and using core platform features.
Advertising opt-outs: You can opt out of interest-based advertising through the following industry tools:
To opt out of Google's use of your data for advertising purposes, visit Google's Ad Settings. To opt out of Meta's use of your data for advertising, visit your Meta Ad Preferences.
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in the technologies we use or for legal and operational reasons. The date at the top of this page indicates when it was last updated. We encourage you to review this policy periodically.
Contact Us
If you have questions about our use of cookies or tracking technologies, please contact us:
Email: admin@pengine.io
Mail: Pengine LLC [Company address]